Terms and Conditions for Tree Surgeons Queenspark

These Terms and Conditions set out the basis on which we provide tree surgery and associated arboricultural services to domestic and commercial customers. By making a booking with Tree Surgeons Queenspark, you agree to these conditions, which apply to all quotations, works, inspections, site visits, and related services unless we confirm otherwise in writing. These terms are intended to provide clarity on how we work, what is included, and the responsibilities of both parties. They should be read carefully before any appointment is confirmed.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider trading as Tree Surgeons Queenspark, and references to “you” and “your” mean the customer or person instructing the work. Where a property owner, tenant, managing agent, or contractor instructs us, the person placing the booking confirms that they have the authority to do so. These conditions are designed to apply fairly and consistently across our tree surgery services, including pruning, felling, crown works, stump treatment, hedge management, and related site clearance where agreed.

Nothing in these Terms and Conditions affects your statutory rights. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force so far as possible. We may update these terms from time to time, and the version applying to your booking will be the one in force at the date your order is accepted. Any variation must be confirmed in writing by us.

Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any agreed deposit or advance payment. Prior to acceptance, we may ask for photographs, site measurements, access details, tree location, and information about the type of work required. This helps us prepare an accurate quotation and assess whether any special arrangements are needed. A quotation is usually based on the information available at the time and may be amended if the scope of the job changes or if new site conditions are discovered before or during the works.

When you request a service from Tree Surgeons Queenspark, you must ensure that all details provided are accurate and complete. This includes the condition of the trees, the presence of boundary issues, utilities, protected trees, conservation constraints, access restrictions, underground services, and any hazards that may affect the work. If the information supplied is incomplete or incorrect, we may revise the quotation, alter the work method, postpone the appointment, or decline to proceed. We will not be responsible for delays or additional costs caused by inaccurate information supplied by you or by third parties acting on your behalf.

The booking date and estimated timing are given in good faith, but they may be subject to weather conditions, equipment availability, staff illness, access issues, traffic delays, or circumstances outside our control. For tree surgery, conditions on the day can significantly affect safety and scheduling. We may need to reschedule if the site becomes unsafe, if legal permissions are not in place, or if we consider that the work cannot be carried out properly or lawfully. In such cases, we will aim to rearrange the visit within a reasonable time.

If a quotation is accepted verbally, by email, online form, text message, or any other clear instruction, that acceptance may create a binding contract once we confirm the job. Any request to change the agreed work must be approved by us in advance. Additional work requested on site will only be undertaken if it is safe, lawful, and agreed in principle by both parties. We may refuse changes that are outside our competence, outside our insurance cover, or impractical due to time or equipment limitations.

Payments

Unless otherwise agreed in writing, payment terms will be stated on the quotation or invoice. We may require a deposit for larger projects, advance payment for specialist works, or staged payments for longer contracts. Full payment is generally due on completion of the work or within the period stated on the invoice. Payment methods accepted may include bank transfer and other methods we specify from time to time. Cheques or cash may only be accepted if expressly agreed in advance.

All prices are quoted in pounds sterling and may be exclusive of VAT where stated. Where VAT applies, it will be shown separately or included in accordance with the law. Our quotations are based on the scope of work described and assume normal access and straightforward conditions unless otherwise noted. If the work takes longer than expected because of hidden defects, heavy timber, difficult access, obstructions, or additional safety requirements, we may charge extra labour or equipment costs, provided these are reasonable and supported by the circumstances.

Late payments may result in administration charges, interest, and recovery action where permitted by law. We reserve the right to suspend further work, withhold certificates or completion records, or retain materials until outstanding sums are paid in full, to the extent permitted by law. If your account remains unpaid, you may be responsible for any reasonable costs we incur in collecting the debt, including legal and recovery fees. Ownership of any deliverables, where applicable, may remain with us until payment is received in full.

Cancellations and Rescheduling

We understand that plans can change, and we ask that you notify us as early as possible if you need to cancel or reschedule a booking. For standard jobs, cancellation charges may apply if we have already allocated time, arranged equipment, or incurred costs. Where a deposit has been paid, part or all of it may be retained to cover administrative and preparatory expenses, subject to applicable consumer law and the circumstances of the cancellation. For larger or specialist jobs, separate cancellation terms may apply and will be confirmed at the time of booking.

If you cancel within a short period before the scheduled start time, or if we are unable to carry out the work because access is unavailable, permissions are missing, or the site is unsafe due to circumstances within your control, we may charge a reasonable cancellation or wasted attendance fee. This includes situations where vehicles are blocking access, trees cannot be reached safely, the wrong location has been prepared, or the required decision-maker is not present. We will always aim to act fairly and only charge what is reasonable for the loss incurred.

If we need to cancel or reschedule due to severe weather, equipment failure, staff absence, emergency work, or any other reason beyond our control, we will notify you as soon as reasonably practicable and arrange an alternative date. We are not liable for indirect losses caused by such changes, including missed appointments with third parties, loss of business, or inconvenience, provided we have acted reasonably and in good faith. If a booking must be moved for safety or legal reasons, the revised date will be offered without penalty to you.

We may also suspend or cancel a booking if you fail to provide a safe working environment, if the work requested is illegal or cannot be lawfully completed, or if continuing would breach our insurance conditions or health and safety obligations. In those cases, any deposit may be used to cover reasonable costs already incurred. We may refuse future work where repeated cancellations, non-payment, or unsafe site conditions occur.

Liability

We will carry out our tree surgery services with reasonable skill and care, in line with industry practice and the information available to us at the time. However, tree work is inherently hazardous and can involve unpredictable natural conditions, including hidden decay, brittle timber, root failure, underground obstructions, or changes in weather. We do not guarantee that a tree will remain stable after surgery, nor can we guarantee long-term growth response, regrowth patterns, or the future condition of a tree or stump unless a specific written guarantee is provided.

We will not be liable for losses arising from circumstances beyond our reasonable control, including storms, subsidence not caused by our negligence, ground movement, latent defects, interference by third parties, or inaccurate instructions. To the fullest extent permitted by law, our liability for direct loss or damage arising from our negligence or breach of contract shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a greater limitation is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

You are responsible for removing or protecting fragile items, garden ornaments, ornaments, vehicles, water features, outdoor furniture, and any other property that could be damaged by normal tree surgery operations, unless we have expressly agreed in writing to protect or move them. While we take reasonable care, debris, sawdust, chips, and timber may travel during works despite precautions. We do not accept responsibility for minor cosmetic effects that are a normal and unavoidable part of tree surgery, provided the work is performed properly and with reasonable care.

Where we identify a risk to buildings, fences, cables, paving, or nearby property, we may recommend a safer method of work or refuse to proceed until the risk is addressed. If you instruct us to continue against our advice, you do so at your own risk to the extent permitted by law. You must tell us about any underground services, irrigation systems, drainage runs, concealed structures, or fragile surfaces before work begins. We are not responsible for damage caused by hidden services or conditions not reasonably discoverable before the job starts.

Waste Regulations and Site Clearance

All green waste, timber, branches, leaves, stumps, and arisings produced during our works remain subject to the waste arrangement agreed at booking or on the quotation. If waste removal is included, we will transport and dispose of the material in accordance with applicable waste legislation and duty-of-care requirements. We may recycle wood chip, logs, and green waste where lawful and appropriate. If you wish to retain timber, logs, mulch, or chips, this must be agreed before the work starts, as sorting and loading arrangements may affect pricing and logistics.

We will manage waste responsibly and may use licensed facilities or approved recycling channels. You agree not to request unlawful disposal methods, fly-tipping, or the abandonment of waste on neighbouring land. Where waste is left on site by agreement, ownership and responsibility for that waste pass to you once the work is complete, and you must store or dispose of it lawfully. If the site requires special clearance due to contaminated materials, invasive species, diseased wood, or hazardous waste, additional charges and legal handling requirements may apply.

Any waste transfer documentation, where required, will be completed in line with the law and retained for the appropriate period. You must inform us if the site contains protected species, biosecurity concerns, or material suspected to be contaminated. If we discover waste or debris from previous occupiers, or materials not connected to our work, we are not obliged to remove them unless separately instructed and paid for. We may leave behind larger timber sections or arisings if agreed or if access, safety, or legal restrictions prevent removal on the day.

Customer Responsibilities

You must ensure safe and reasonable access to the work area on the agreed date and time. This includes keeping driveways, gates, pathways, and relevant parts of the property clear, as well as securing pets and informing occupants of the work. You must also notify us of any safeguarding issues, special site rules, or restrictions affecting the property. If permission from a landlord, neighbour, local authority, or managing agent is required, it is your responsibility to obtain it unless we have agreed otherwise in writing.

You are responsible for checking whether the trees or hedges are subject to preservation orders, conservation controls, covenants, lease terms, boundary disputes, or other restrictions. Although we may offer general practical observations, legal responsibility for permissions remains with you unless we have expressly agreed to apply for consent on your behalf. If work must stop because a required consent is missing, any time spent attending or preparing may still be chargeable. You must also ensure that any instructions given to us accurately reflect the work you want completed.

If you are acting as an agent or contractor for another person, you confirm that you have authority to agree these Terms and Conditions on their behalf and that the principal customer understands them. We may rely on your instructions as though they were given by the owner or lawful occupier, and we will not be liable for disputes between you and any third party. It is your responsibility to pass on all relevant information, safety warnings, and completion details to the relevant people.

General Provisions

We may subcontract parts of the service where appropriate, provided that the work is carried out to a professional standard and in accordance with these terms. Any subcontractor acting on our behalf will be subject to comparable obligations regarding safety, quality, and conduct. We may also use photographs or site notes for internal records, compliance, and quotation purposes, but we will not use identifiable customer information for marketing without consent where such consent is required by law.

Any notices, approvals, or amendments relating to these terms should be made in writing wherever reasonably possible. If we do not enforce a right or remedy immediately, that does not mean we waive it. The headings used in these terms are for convenience only and do not affect interpretation. These terms, together with the quotation or written acceptance of the booking, form the entire agreement between us in relation to the services described, unless a separate written contract states otherwise.

If there is any conflict between these Terms and Conditions and a specific written agreement or quotation, the written agreement or quotation will prevail to the extent of the inconsistency. These terms are intended for the benefit of the customer and service provider only and do not confer rights on any third party unless expressly stated. Our failure to insist on strict performance of any part of these terms will not prevent us from doing so later.

Governing Law

This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection laws provide otherwise. If you are a consumer, any rights you have under applicable consumer legislation remain unaffected by this clause. We encourage customers to raise concerns promptly so that issues can be resolved informally where possible.

Nothing in these terms limits any rights or remedies available under the Consumer Rights Act 2015, the Consumer Contracts Regulations, the Unfair Contract Terms Act 1977, or other applicable legislation, where those rights cannot be excluded. If a court or regulator determines that any term is invalid or unenforceable, the remainder of the agreement shall continue to operate. These Terms and Conditions are designed to support a transparent and professional service relationship for all tree surgery works carried out by Tree Surgeons Queenspark.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions.